Personal Photographs, Images, and Video/Audio Recording Taken by Patients, Members, or Visitors
Wentworth-Douglass recognizes that devices such as smart phones with photo/video/audio capabilities, digital photo devices, and camcorders can be used by, patients, members of The Works, and visitors to enhance communications and preserve memorable experiences. At the same time, such devices can pose a risk to patient, member of The Works, visitor, and workforce member privacy, and in some cases can interfere with medical equipment. While it is not our intent to write policies for every new technology, it is our expectation that usage will be appropriate and respect patient, member of The Works, visitor, and workforce member privacy. Workforce members may request anyone to step out of patient care areas while using such a device.
- Patients, members of The Works, and visitors may be permitted to photograph, videotape, or create other images for personal reasons, understanding that workforce members may decline being included in the videotape or photograph. At the discretion of Wentworth-Douglass, a copy of the photographs or images may be requested for the medical record.
- Wentworth-Douglass policy allows for videotaping during labor and delivery with the exception of the operating room (See policy ANES-23, Parents in the Operating Room During Pediatric Anesthesia Induction). The Hospital, Medical Staff, and Affiliates reserve the right to stop any videotaping or photography at any time for any reason.
- Newborn photography services are available from Welcome Newborn Photography. Parents who are interested in utilizing these services must complete the Authorization form (6080-126MR) located in their pre-registration or registration packet.
- Patients, members of The Works, and visitors are not permitted to take photographs or images of other patients, members of The Works, workforce members, and/or visitors without their consent.
- Photography or videotaping by patients, members of The Works, and/or visitors is not permitted if it would:
a. record any Protected Health Information of any other Wentworth-Douglass patient or member of The Works;
b. include any workforce member or other individual who objects to being included in the photography or videotaping; or
c. interfere with the provision of care or the operation of Wentworth-Douglass equipment
- At the discretion of Wentworth-Douglass, a copy of photography and/or videotape footage taken by a patient, member of The Works, and/or visitor may be requested for the record.
- To the extent a workforce member is aware of any inappropriate attempt to photograph a patient, member of The Works, visitor and/or workforce member, the workforce member shall take reasonable steps to ensure that patients, visitors, and/or workforce members are not photographed within Wentworth-Douglass by a patient, member of The Works or a patient’s family members or visitors.
- If a patient, member of The Works, or visitor violates this policy, a Wentworth-Douglass workforce member shall request that the individual stop using the device and delete any audio/images/video that was taken in violation of this policy. If the individual refuses, a Wentworth-Douglass workforce member shall notify Wentworth-Douglass Security at x2448. Wentworth-Douglass Security will respond to the place of the incident and request that the individual stop using the device and delete any audio/images/video that were taken in violation of this policy.
If the individual refuses the request from Wentworth-Douglass Security, Wentworth-Douglass Security will request that the individual leave Wentworth-Douglass property. If the individual refuses and continues to audio/images/video record, Wentworth-Douglass Security will contact the Dover Police Department (603-742-4646) for assistance in removing the individual from Wentworth-Douglass property and serve a no trespass order (see policy SEC-33, No Trespass).
If the individual complies with the request to stop audio/images/video recording, but refuses to delete the audio/images/video in question Wentworth-Douglass Security will ask the individual to leave Wentworth-Douglass property. If the individual refuses to leave Wentworth-Douglass property, Wentworth-Douglass Security will contact the Dover Police Department (603-742-4646) for assistance in removing the individual from Wentworth-Douglass property and serve a no trespass order (see policy SEC-33, No Trespass).
At no time shall a Wentworth-Douglass workforce member take possession of an individual’s recording device without the verbal consent of the individual. Possession of recording device shall only take place for the purpose of deleting any audio/images/video that was taken in violation of this policy.
At no time shall Wentworth-Douglass Security follow an individual off property. If the individual in question has left Wentworth-Douglass property, Wentworth-Douglass Security will obtain and document all information regarding the incident. If warranted Wentworth-Douglass Security may issue a no trespass order (see policy SEC-33, No Trespass).
Patient Initiated Video Conferencing
- Video conferencing (i.e., Skype, FaceTime, and other technologies) may be used to allow patients to interact with their health care providers or to include family or friends to participate in an interaction with health care providers:
a. patient-requested communication to include family and friends during the visit; and
b. distant family members to witness a birth or other procedure, take part in a meeting with health care professionals or other Wentworth-Douglass workforce members (subject to the approval of the physician).
- A video conference involves the transmission of Protected Health Information outside Wentworth-Douglass. To help educate patients about the potential risk of such transmissions, Wentworth-Douglass shall obtain a Patient Authorization for Video Conferencing (8402-30MR) prior to the video conference unless an exception applies as described below. In describing the nature of the information that will be disclosed, the authorization form will specify the images and information that will be transmitted during the video conference.
- A Patient Authorization for Video Conferencing is not required if:
a. the purpose of communication is purely personal;
b. the patient uses his or her own equipment for the video conference (i.e., speaking to family members on a personal laptop via Skype or on an iPhone using FaceTime); and
c. the video conference does not involve the performance of a medical procedure or include workforce members.
- Wentworth-Douglass has no obligation to provide equipment for video conferences. If Wentworth-Douglass chooses to provide Wentworth-Douglass equipment for a video conference, a Wentworth-Douglass workforce member shall make commercially reasonable efforts to ensure that the equipment, settings, and methods of transmission protect the information disclosed during the video conference. If a patient provides equipment for video conference, a Wentworth-Douglass workforce member shall not take any action that alters the settings on the patient’s equipment.
- Video conferencing is not permitted (on either Wentworth-Douglass equipment or the patient’s own equipment) if it would:
a. include any Protected Health Information of any other Wentworth-Douglass patient; or
b. include any workforce member or other individual who objects to being included in the video conferencing.
- If video conferencing is to be used for a birth or other procedure, a Wentworth-Douglass workforce member shall consult with the patient about the placement of the camera. In all instances, the physician attending the delivery or performing the procedure must agree that video conferencing may occur and approve the placement of the camera.
- Any workforce member may stop any video conference at any time if it becomes disruptive to care for any reason.