The lecture details the experience of a young patient during hospitalization, the care and compassion shown by health care professionals to be safe, secure, and appreciated in their role within this sacred field. Participants will also come away with an understanding of each patient and co-workers individually, unique differences and appreciation for the role every health care employee plays in the healing of patients and their families.
Objectives: This lecture will...
convey the foundation of compassionate care: human presence
demonstrate an understanding of individual patient and family needs in a clinical setting
implement best practices in patient communication.
Target Audience: Any clinical or non-clinical healthcare staff member
Presenter: Marcus Engel, M.S., CSP, CPXP. is a Certified Speaking Professional & author whose messages provide insight and strategies for excellent patient care. As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. Through two years of rehab, over 350 hours of reconstructive facial surgery and adaptation through a multitude of life changes, Marcus witnessed the good, the bad and the profound in patient care.
Please register by calling the Wentworth-Douglass Hospital Education/OD Department at 603-740-2858.