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 Wentworth-Douglass Hospital Mission and Values
All applicants are required to review our Values and Expectations. Please review these below before continuing on to the application. You can click your acceptance at the end.
Our mission
Help individuals and families attain their highest level of health.
Our values
Teamwork, Integrity, Excellence, Respect and Caring
First Impressions
Greet People immediately
 Introduce yourself with a smile
Look and Dress professionally
Listen attentively
Teamwork
Step up and help
Be part of the solution rather than the problem
Give and receive honest feedback
Promote the hospitals mission
Keep promises
Be on time
Share information with other departments
Share praise and appreciation
Respect
Take pride in everything you do and say
Respond to complaints / dont be defensive/use good listening skills
Follow through and follow up
Embrace change
Treat customers with dignity and respect
Respect privacy and confidentiality
Communicate professionally
Caring
Handle people and processes with care
Show compassion
Encourage and offer words of support and comfort
Be culturally competent
Excellence
Keep patients and family appropriately informed and explain delays
Create a culture of highly reliable results
Find out what people really want - invite questions
Ask if satisfied
Initiate improvements by taking responsibility and initiative to make things better
Pay attention to little things
Observe and act before someone has to request assistance
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